"The Sales Staff were very patient and offered professional suggestions, always cognisant of our budget and the restrictions we had with the covenants of our estate. It took quite a length of time but they were thorough so that we didn’t have a plethora of variations at the end. They guided us through each stage of the design and planning and sent us to flooring and cabinetry professionals. They assisted with advice regarding cladding options and colours. They took into account the requirements of Build environmental star rating and BAL (bushfire attack level) to ensure we received permits the first time applied for.
Blays utilise an App which enabled us access from anywhere in the world: all documents including our build permits and quotes; updates including progress photos; progress reports; communication access via email to anyone at Blays; and payment reminders. We found this very useful! Early in the build they used a drone to video the property from above which was loaded onto this App. It was very exciting!
Site supervisor, Lionel, was a joy to work with! He was always available and happily tolerated our many questions; our oft arrival on-site; our bringing family and friends for an inspection; our many phone calls, and our ignorance as to why things were being done in a certain way. Lionel attended to any concerns we had promptly and helped us with any little adjustments we came across.
All the contractors were excellent - from the initial carpenters, plasterers, plumber, electrician, painters, tiler, to Rod who completed all the final fit outs. They were all friendly and polite.
Len was particularly thorough during our final inspection, a week prior to handover. Nothing was too much trouble and he reassured us that even the smallest concern would be fixed, which it was! He made sure that we were happy with all aspects of the build prior to handover. Len has also been very approachable during the Warranty phase. He has promptly dealt with any issues we’ve encountered, always with a smile.
Blay Builders exceeded our expectations and we thank them for our wonderful finished home and their patience with our many questions. We love to invite people into our home to show them how happy we are with it. We would have no hesitation recommending Blays to anyone considering building with them."
METUNG | VIC
"We appointed Blay Builders to build our dream home in East Gippsland. And we are sooooo glad we did!
We were living in Melbourne for the entire build so we really needed a builder that we could trust.
The build quality is outstanding – we couldn’t have asked for better. Visitors to the house always ask ‘who did you get to build your house?’ as they are really impressed with the quality of the build.
Blay uses an online app to track the build and communicate progress through photos and aerial videos (which was great considering we only were able to visit the site a few times during the entire build process!). There were a few inevitable hiccups during the build, but Blays went over and above to rectify any issues.
They are just a lovely bunch of people working hard to bring our dream to life. We would use them again in a heartbeat and recommend them to anyone looking to build in East Gippsland."
NICHOLSON | VIC
"We just moved into our new house built by Blay Builders and absolutely love it!
We had a finished building design and Blay Builders turned our plans into reality! Amazing job by the whole team.
Throughout the whole process we felt involved and our input was appreciated.
Our project manager Lionel went above and beyond to make sure that things happened the way we wanted them even during Melbourne lockdown and us not being able to visit the site.
Truly impressed by the professionalism and dedication of the whole team headed by Xavier Ryan."
LAKES ENTRANCE | VIC
"Blay Builders have built us a solid well crafted house that we now cherish as our home. The process from that very first enquiry right through to the finished product has been smooth, low stress and always conducted with a smile. Any minor problem we have had (e.g. a loose mixer tap) has only required a quick call to Blay’s office for a quick response even if was not a Blay problem.
All in all we are very happy with our Blay Builders experience, they build a fine quality home and are staffed by friendly and knowledgeable people. We would not hesitate to recommend Blay Builders and indeed should we ever need to build again we will be using Blay Builders."
PAYNESVILLE | VIC
"We recently built our new home with Blays. Working somewhat within the industry myself, I was very aware that with a custom build, there are always some things that will pop up and need to be addressed.
I could not fault the responsiveness with Zack (our site manager). Any issues we raised he would fix and response to me within the same day. Any variations along the way we decided to change were never an issue for him and he was always accommodating.
We love our new home and thank Blays for the effort they put into our house. Just recently we also proactively received our 6 month follow up call from Blays to see how thing were tracking and to book in a time to come back through the house."
SARSFIELD | VIC
"My partner and I built with Blay Builders and had such a good experience with them.
Very happy with the finished outcome of our new home. We also loved that they had an app that kept us up to date with the building progress. Kristen was very helpful with the design stage.
Would recommend to future house builders."
BRUTHEN | VIC
"We had an enjoyable experience building with Blay builders. They are a unique building company- that pride themselves on custom design homes which is what we were after, an acreage style home however with some flare to it so it wasn't just a stock standard home. The staff were brilliant from the design phase, building process to handover. They went above and beyond, and managed to get us into our home earlier than we expected. Our home is beautiful and we are more than impressed with the final outcome and the quality of the build.
We have been and will keep recommending Blay Builders to anyone we know that is building, and should we ever build again for some reason in the future will definitely be building with them."
LUCKNOW | VIC
"My wife and I both felt very comfortable with all the Blays staff that we dealt with and their understanding that we were just two people of limited means working to a budget that needed to be met within reason.
The entire build process was virtually painless and the professional manner of all construction staff undertaking the project, like the build quality, was first class from start to finish.
We are extremely happy with the end result and believe that Blays Builders are just as proud as us to have built our new home."
LAKE TYERS BEACH | VIC
"For anybody who wants to create an individually designed home with a high quality finish I would highly recommend Blay’s.
With the help of the Blays team I was able to complete the design of my home, get all the required permits and have the house built, all while living outside Australia".